Terms of service

1. Who we are

cftrace is a trading name of TRACE AI INVESTIGATIONS LTD, a private limited company registered in England and Wales under company number 16828440, with its registered office at 4 Sawmill Close, Ridgewood, Uckfield, England, TN22 5RF.

Our registered nature of business is investigation activities (SIC 80300).

2. What we do and what we cannot promise

We trace misappropriated digital assets, prepare evidence files, and coordinate with exchanges, institutions and legal partners to seek the freezing and return of funds.

We do not guarantee recovery. Outcomes depend on where funds travelled, the cooperation of third parties and the law of the jurisdictions involved. Any timescales we give are estimates based on experience, not commitments.

We do not provide legal, tax or investment advice.

3. Deposits and refunds

We do not charge upfront fees. Where a compliance deposit is required before a disbursement, it is paid into a wallet held under your own name for the purpose of verifying ownership of the receiving address and satisfying anti money laundering checks.

Compliance deposits are refundable. They are returned to you as part of the final disbursement, or returned in full if your case is closed without a recovery.

We will never ask you to send funds through WhatsApp, Telegram, gift cards or to an individual's personal account.

4. Your obligations

You agree to provide accurate information and genuine documentation, to complete identity verification when asked, and to tell us promptly if your circumstances change.

You are responsible for keeping your account credentials confidential and for verifying wallet addresses before confirming any transfer.

5. Confidentiality

We treat your case file as confidential. We disclose information only to the team assigned to your case, to third parties where it is necessary to progress the recovery and you have agreed, or where we are required to do so by law.

6. Liability

Nothing in these terms limits liability for fraud, for death or personal injury caused by negligence, or for anything that cannot lawfully be limited.

Subject to that, we are not liable for losses caused by third parties, by decisions of banks or exchanges, or by inaccurate information supplied to us.

7. Ending the engagement

You may close your case at any time in writing. We may close a case where verification cannot be completed, where instructions are unlawful, or where continuing would be futile. In either event any refundable deposit is returned.

8. Governing law

These terms are governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction.

9. Complaints

If you are unhappy with any part of our service, write to us at the registered office address above or through the contact page. We will acknowledge your complaint and respond in writing.