Every stage of a recovery, explained in order.
From the first phone call to the money landing back in your account, there are eight stages. Below is exactly what happens at each one, how long it usually takes, and what we need from you. Nothing is left out and nothing is charged before you know what you are getting.
The eight stages of a cftrace recovery
- 01
Free consultation
Day 0 · 20–30 minutesYou speak to a case specialist by phone or video. You explain what happened, we tell you honestly whether the case is traceable and what the realistic outcome looks like. Nothing is charged for this and nothing is committed.
- No cost and no obligation
- An honest view, including when we think a recovery is unlikely
- You are told who your specialist is and how to reach them
- 02
Case intake and evidence
Day 1–3We open your file and collect everything that establishes what happened: transaction hashes, wallet addresses, bank statements, exchange correspondence, screenshots and chat logs. Your documents are encrypted and only visible to the team assigned to your case.
- Secure upload from your dashboard
- Identity verification so a recovery holds up with banks and exchanges
- A written scope of what we will and will not pursue
- 03
Blockchain tracing
Week 1–3Analysts follow the funds hop by hop across chains, through mixers, bridges and swap services. Addresses are clustered, scored for risk, and matched against known scam infrastructure and exchange deposit wallets.
- Multi-chain tracing with wallet clustering
- Risk scoring on every address in the path
- Identification of the custodian holding the funds
- 04
Evidence dossier
Week 3–4The trace becomes a structured report: executive summary, chronological event log, cluster maps, exchange attribution and a chain of custody statement. It is written so that a compliance officer, a solicitor or an investigator can act on it without further explanation.
- Court-ready formatting
- Shared with you in full, not summarised
- Reported to Action Fraud and the relevant authorities
- 05
Exchange and legal action
Week 4 onwardsWe serve the dossier on the exchange or custodian holding the funds and work with legal partners where a freezing order or civil claim is the right route. Most recoveries are resolved at the compliance-desk stage without litigation.
- Formal notice to the receiving exchange
- Freezing requests where the balance is still on-platform
- Legal escalation only when it improves the outcome
- 06
Recovery confirmed
On release by the custodianWhen funds are released, the recovered amount is recorded against your account and appears in your dashboard. You can see the balance, the movements and the pending release at any time.
- Balance visible in your dashboard
- Written confirmation of the recovered amount
- Your specialist walks you through the next step
- 07
Wallet verification
1–2 daysBefore a disbursement can be made, the receiving wallet has to be proven to belong to you. You make a refundable compliance deposit into your own wallet, which creates a verified, traceable link between you and the destination address.
- It is not a fee and it is not commission
- It stays in your own wallet, in your own name
- It is returned to you as part of the final disbursement
- 08
Funds released
Same weekOnce verification clears, the full balance, including your deposit, is disbursed to your bank account or wallet. Your file is closed with a written summary of everything that was done.
- Full balance plus your returned deposit
- Written closing summary for your records
- Ongoing monitoring available if you want it
What the compliance deposit is, and what it is not
- A compliance deposit that verifies wallet ownership
- A requirement that satisfies anti money laundering checks
- Held in your own wallet, under your own name
- Fully refundable as part of the final disbursement
- A fee paid to cftrace
- A commission or a profit for us
- A payment that disappears
- A cost you will never see again
You are moving money from one of your pockets into another pocket of yours. The only reason we need you to do this is to prove that the wallet belongs to you, so that the system can release your recovered funds.
Not sure? We can show you before you commit.
We understand that trust is earned. That is why we offer a simple demonstration. A small deposit, even just £30, will appear in your wallet immediately. You can then withdraw it straight back to your bank account and watch the system work both ways. Once you have seen it with your own eyes, you will know we are who we say we are.
Blocked transfers, frozen accounts and other obstacles
Banks and exchanges sometimes stop a transfer because their automated systems pick up words like recovery, fraud or scam. It is a language filter, not a judgement about your case. We keep the full explanation, the exact wording to use and the rest of our situation guides on one page.
Go to SolutionsCommon questions, answered directly
How long does the whole process take?
Most files reach the evidence stage inside four weeks. How long the recovery itself takes depends on the exchange or custodian holding the funds and on whether legal steps are needed. Your specialist gives you a realistic timeline at intake and updates it as the case moves.
Why can I not find cftrace on Companies House?
cftrace is a trading name of TRACE AI INVESTIGATIONS LTD, company number 16828440, registered in England and Wales. Search that number on Companies House and the full record comes up.
Why do I need to make a deposit?
It is not a payment to us. It is a compliance deposit into your own wallet. It is fully refundable and returned to you as part of the final disbursement. It is required to verify that the wallet belongs to you.
What happens if the recovery is unsuccessful?
Your deposit is returned in full and your file is closed with a written summary. You do not lose anything.
Can I speak to previous clients?
Yes. With their consent we can arrange for you to speak with clients who have completed the recovery process.
My bank or exchange is blocking my transfer. What do I do?
That is an automated language filter, not a judgement about your case. We cover exactly why it happens and what to say on the Solutions page.
Why you can trust us
Registered UK company
TRACE AI INVESTIGATIONS LTD, company number 16828440, registered in England and Wales. The record is public and free to check.
Real people
You speak to real people, not bots. Video calls and telephone calls are available at any stage.
Client references
With their consent, we can connect you with past clients who have recovered their funds.
Refundable deposit
Your compliance deposit is fully refundable. If the recovery does not proceed, it comes back to you.
Ready to start?
- Book a free consultation with a case specialist
- Send us the evidence through your secure dashboard
- We trace the funds and build your evidence dossier
- We serve the exchange and pursue the recovery
- Your wallet is verified and the funds are released