Questions, answered plainly.
No jargon and no sales language. If something below is still unclear, ask us directly and a person will answer you.
Why can I not find cftrace on Companies House?
cftrace is a trading name. The registered entity is TRACE AI INVESTIGATIONS LTD, company number 16828440, registered in England and Wales. Search that name or that number on Companies House and you will see the full record, including our registered office and appointed director.
Is this a scam?
It is a fair question, and if you have already been defrauded once you are right to ask it. We are a registered UK investigation company with a public record on Companies House. We will speak to you by video call or telephone, we will tell you what we can and cannot do before you commit to anything, and we never ask for payment through WhatsApp, Telegram or gift cards. If anyone contacts you claiming to be cftrace and pressures you to send funds somewhere unusual, stop and contact us through this website.
Why do I need to top up my wallet before funds are released?
The top up is a compliance deposit that verifies you are the true owner of the receiving wallet and satisfies anti money laundering checks before a disbursement is made. It is not a fee paid to cftrace. It sits in your own wallet under your name and is returned to you as part of the final disbursement.
Do you charge fees upfront?
No. There is no upfront payment to cftrace. The only funds you move are the refundable compliance deposit into your own wallet, and that is returned with your final settlement.
What happens if my case is unsuccessful?
If a recovery cannot be completed, your compliance deposit is returned to you and your case file is closed with a written summary of what was traced and why the funds could not be recovered. That summary is yours to keep and can be used to support a police report or a claim elsewhere.
How do I know my funds are safe?
Balances are held in a segregated wallet under your name inside the platform. Every movement is recorded and visible to you in your dashboard, and no one outside the team assigned to your case can access your file. Data is encrypted in transit and at rest.
Can I speak to previous clients?
Yes. With their consent we can put you in touch with clients who have completed a recovery with us. You can also read anonymised case results on our cases page.
Why is Revolut or my bank blocking my transaction?
Banks apply automatic controls to crypto transactions and will often pause or block a first transfer. If you are asked what the payment is for, tell them plainly that you are sending funds to a wallet you own and control. Answer their security questions honestly and calmly. If your bank refuses, tell your case contact and we will look at another route.
Who is behind the company?
Gordon Thomas Buckland is the appointed director of TRACE AI INVESTIGATIONS LTD. The appointment is on the public register and dated 3 November 2025.
How long does a recovery take?
It depends on where the funds went. Tracing usually produces a first picture within days. Where funds are sitting at an exchange or a regulated institution, the freeze and release process runs on their timetable and can take weeks. We will tell you what stage your case is at rather than give you a date we cannot hold to.
What information do you need from me?
The story of what happened, any wallet addresses or transaction references you have, screenshots or emails from the people involved, and proof of identity. If you have none of that, we can still start. The intake team will help you put the file together.
What exactly should I say to my bank or exchange?
If they ask what the transaction is for, say you are transferring funds to your own personal crypto wallet. If they ask who the recipient is, say it is your own wallet address. If they ask the purpose, say you are moving your own funds between your own accounts. All three answers are true, and none of them trip the automatic filters.
Which words cause a bank or exchange to block a transfer?
Automated systems at Revolut, Coinbase, Crypto.com, Kraken, Binance and most high street banks look for words such as recovery, scam, fraud, investigation, hack, stolen and compromised. When one appears, the transfer is cancelled and the account can be frozen for review. Keeping your answers simple and factual avoids all of that.
Can I test the system with a small amount first?
Yes. Trust is earned, so we are happy for you to start with a small deposit, even £30. It appears in your wallet immediately and you can withdraw it straight back to your bank account to see that the system works in both directions before you go any further.
Do you ever ask me to send crypto to a wallet you control?
No. Every deposit goes into your own wallet inside your dashboard, under your own name. If anyone tells you to send funds to an address outside your dashboard, stop and contact your case officer through this website.