Your money, your name, your control.
This page is maintained by TRACE AI INVESTIGATIONS LTD to answer the security and compliance questions clients ask most. It describes the controls we operate today. It is not an independent certification.
Why a wallet top up is required before a release
Before any disbursement is made, the receiving wallet has to be proven to belong to you. A compliance deposit into that wallet does exactly that: it creates a verified, traceable link between you and the destination address, and it satisfies anti money laundering checks that apply to the release of recovered funds.
- It is not a fee paid to cftrace and it is not commission.
- It is held in your own wallet, under your own name, inside your dashboard.
- It is returned to you as part of the final disbursement.
- If the recovery cannot be completed, the deposit is returned and the file is closed with a written summary.
Data protection
Case files, identity documents and statements are encrypted in transit and at rest. Access is restricted to the team assigned to your case and every action against a file is logged.
Access control
Staff accounts are individually issued and role restricted. Nobody outside your assigned specialist, their manager and compliance can open your file.
Identity and source of funds
We verify identity and supporting documentation before a case moves forward, so a recovery holds up under scrutiny from banks, exchanges and legal partners.
Segregated balances
Recovered amounts are recorded against your account only. Balances, movements and pending releases are visible to you at any time in your dashboard.
Registered UK company
Operated by TRACE AI INVESTIGATIONS LTD, company number 16828440, registered in England and Wales. The record is public and free to check.
Refund position
Compliance deposits are refundable. They are returned as part of your final settlement, or returned in full if the case is closed without a recovery.
Why your bank or exchange may block the transfer
Revolut, Coinbase, Crypto.com, Kraken, Binance and most high street banks run automated controls on outbound transfers. Those systems look for words such as recovery, scam, fraud, investigation, hack, stolen and compromised. When one is picked up, the transfer is cancelled and the account can be frozen while it is reviewed. This is a filter reacting to language, not a judgement about your case.
Keep your answers simple and factual. You are transferring funds to your own personal crypto wallet, the recipient is your own wallet address, and the purpose is moving your own funds between your own accounts. All of that is true, and it keeps the transaction straightforward.
See the full process, step by stepShared responsibility
We are responsible for the security of the platform, the handling of your case file and the accuracy of what we tell you. You are responsible for keeping your login details private, for confirming wallet addresses carefully, and for telling us immediately if anyone contacts you claiming to be cftrace outside this website or our verified email addresses. Statements about certification, regulatory status or audit outcomes will only ever appear here once we can evidence them.
How your data is protected
Who can see your file
What we will never ask you to do
- We will never ask you to send crypto to a wallet address owned by cftrace or by a member of staff.
- We will never ask for your seed phrase, private keys or your dashboard password.
- We will never ask for remote access to your computer or phone.
- We will never ask you to describe a transfer as anything other than what it is.
- We will never pressure you to act the same day. If someone rushes you, it is not us.
If you receive a message claiming to be from cftrace that does any of the above, stop and contact us through this website. Genuine contact only ever comes from this domain, from our published WhatsApp number, or from an email address ending in cf-trace.com.