Privacy policy
Last updated 29 July 2026
TRACE AI INVESTIGATIONS LTD, trading as cftrace, is the data controller for the personal information described below. We handle it under UK data protection law.
Information we collect
Identity and contact details such as your name, address, email address and telephone number.
Case information you give us, including your account of what happened, wallet addresses, transaction references, correspondence with third parties, bank statements and identity documents.
Technical information created when you use the website and dashboard, such as log in records, device and browser information and pages viewed.
Why we use it
To assess and progress your case, to verify your identity and the ownership of a receiving wallet, to meet anti money laundering and other legal obligations, to communicate with you, and to operate and secure the platform.
Our lawful bases are performance of a contract with you, compliance with legal obligations, and our legitimate interest in operating and protecting the service.
Who we share it with
Only where it is necessary: exchanges, banks, law enforcement, legal partners and recovery partners involved in your case, and the service providers who host and secure our platform and send our email.
We do not sell personal data and we do not share it for advertising.
How long we keep it
We keep case files and verification records for as long as your case is open and afterwards for the period required by anti money laundering and accounting rules. After that they are deleted or anonymised.
Security
Data is encrypted in transit and at rest. Access is restricted to the staff assigned to your case, accounts are individually issued and access to case files is logged.
Your rights
You can ask for a copy of the personal data we hold about you, ask us to correct it, ask us to delete it where we are not required to keep it, object to certain processing, and ask us to restrict processing.
To exercise any of these rights, contact us through the contact page or write to 4 Sawmill Close, Ridgewood, Uckfield, England, TN22 5RF. You also have the right to complain to the Information Commissioner's Office.
Who operates this website
cftrace is a trading name of TRACE AI INVESTIGATIONS LTD, registered in England and Wales, company number 16828440. Registered office: 4 Sawmill Close, Ridgewood, Uckfield, England, TN22 5RF.